Contact Us
Whether you've spotted something out of date on a review, want to flag a new operator, or just have a question about how sweeps coins actually work, this page tells you how to reach us and what we can (and can't) help with.
What we can help with
Sweepstakes Casinos is an independent research and comparison site covering sweepstakes and social casinos in the US. We can help with questions like:
- Corrections or updates to information on a specific operator's review
- Suggestions for a sweepstakes casino we haven't yet covered
- Feedback on our comparison tables, ratings, or the way we've explained a topic
- General questions about how the sweepstakes model works, in broad terms
What we can't help with
We're a media and comparison site, not an operator. That means we don't hold customer accounts, process redemptions, or have access to any individual's balance, verification status, or payment history. If your question involves any of the following, it needs to go directly to the platform in question, not to us:
- Account login issues, password resets, or account closures
- Redeeming Sweepstakes Coins, checking redemption status, or resolving a delayed payout
- Identity verification (KYC) requests or document uploads
- Billing questions, coin purchases, or refund requests
- Disputes over terms and conditions, promotional eligibility, or excluded states
Every sweepstakes casino operates its own support channel, usually reachable through a "Help" or "Support" link inside the platform itself, or via the contact details in your welcome email. Since availability, redemption thresholds, and verification requirements vary by operator and by state, only the operator can give you an accurate answer specific to your account.
Before you reach out, a quick note on what we cover
Sweepstakes casinos use a dual-currency, promotional sweepstakes model rather than traditional real-money wagering — typically Gold Coins for play-for-fun purposes and Sweepstakes Coins that may be redeemable for prizes under each operator's own rules. We write about how this model generally works and how the platforms we track compare on things like welcome offers, game libraries, and redemption speed, but we don't process transactions or verify individual accounts. Our Non Gamstop Casinos UK 2026 guide and our Responsible Gambling page cover related topics if you're looking for background reading, and our Terms and Conditions explain how this site itself operates.
A note on availability and legal questions
We regularly get questions along the lines of "is this legal in my state?" or "can I sign up from Texas?" These are important questions, but they're also ones we can't answer definitively on someone's behalf. Sweepstakes casino availability varies by state, some states restrict or prohibit this model entirely, and operators frequently update their own eligibility lists as laws change. If you're unsure whether a platform serves your state, the operator's terms and conditions page is the authoritative source — check it directly, or contact the operator's support team before creating an account. We stay factual and general on legal matters and don't offer legal advice.
How to reach us
For editorial questions, corrections, or general feedback about this site's content, use the contact channel linked from our site footer or header. Please include the page URL or operator name if your message relates to a specific review, so we can look into it quickly. We read every message, though we can't guarantee a reply on every query, particularly ones better directed to an operator's own support team as described above.
Learn more about how we work
If you'd like to understand more about who's behind this site and how we approach our reviews, our About Us page covers our research process and independence. As a reminder, this site may earn a commission when readers sign up with an operator through our links; this never affects how platforms are rated or ranked here.